When you’re collecting a perishable product like milk, fleet reliability is critical so Ten4 is an integral part of the kauri fleet services operation, providing excellent support to our business, on a daily basis, to keep our fleet on the road and to a high standard of repair.
We’ve worked with them since they began operation. They do the repairs and maintenance of our truck and trailer fleet plus we use them for general engineering and welding repairs.
They handle at least two engineering jobs a week for us, virtually every week of the year.
We like their “can do attitude” and no job is too big or too small. Every repair request is met with a timeframe, an agreed repair plan and, where necessary, they contact the equipment manufacturers for technical support. We get quality workmanship, from a certified workshop with skilled employees. We also get the added benefit of In-house certification which ensures that repairs are returned to service promptly.
Their Foreman, Gareth Eady, is in daily contact. I really appreciate the effort he puts into accommodating my needs on behalf of Fonterra. Repairs are completed in a timely manner and to a high standard, with open communication throughout the process and regular updates to ensure we know the status of repairs.
Ten4 is an efficient operation, with excellent service, prompt accounts and simple processes to rectify any queries.
Rodney Clark - Service Team Leader Kauri Service Centre National Transport